Support
Something wrong with your pack? Email us and we will fix it or refund you. There is no ticket system and no form to fill in.
What we can help with
- A file that will not open on your device
- A pack that does not fit your screen, or looks scaled
- A download link that has stopped working
- A puzzle you believe is faulty, has no solution, or has more than one
- Not receiving your order email
What to include
The email address you bought with, and which device you are using. If it is about a specific puzzle, its number. That is usually enough for us to reproduce it, because every pack can be rebuilt exactly from the record of your order.
Lost your download link?
Email us from the address you ordered with and we will send it again. Download links do not expire, and if the files have aged out of our cache they are rebuilt from your original order, identical to the copy you first received.